Legal Protocols & Governance

2.1 Data Controller

WebCraftLogicX, registered at 411 01 Sisjövägen 419, Göteborg, Sweden, is the data controller responsible for processing personal data submitted through our contact consoles and requisition forms.

2.2 Data Collected

We collect the following personal data: full name, business email address, phone number, company name, service interest selections, budget range, and project specification details provided voluntarily through our contact forms.

2.3 Purpose of Processing

Personal data is processed exclusively for: (a) responding to project inquiries and providing technical proposals, (b) delivering contracted engineering services, (c) maintaining client communication throughout active engagements, and (d) fulfilling statutory tax and accounting obligations under Swedish commercial law.

2.4 Legal Basis (GDPR Article 6)

Processing is based on: (1) consent provided via our contact form checkbox, (2) performance of a contract or pre-contractual measures at your request, and (3) legitimate interest in responding to business inquiries.

2.5 Data Retention

Inactive inquiry data is retained for a maximum of 24 months. Data associated with active or completed contracts is retained for 7 years in compliance with Swedish bookkeeping regulations (Bokföringslagen). Upon expiry, data is permanently deleted from all systems.

2.6 Data Security

All personal data is encrypted in transit (TLS 1.3) and at rest (AES-256) within EU-hosted cloud infrastructure. We maintain ISO/IEC 27001-aligned security controls and conduct annual penetration testing.

2.7 Your Rights (GDPR Articles 15-22)

You have the right to: access your personal data, rectify inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent at any time. To exercise these rights, contact [email protected].

2.8 CCPA Compliance (California Residents)

California residents have additional rights under the California Consumer Privacy Act: the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising CCPA rights. WebCraftLogicX does not sell personal information to third parties.

2.9 International Data Transfers

As a Sweden-based entity, all primary data processing occurs within the European Economic Area (EEA). Where data is transferred outside the EEA, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection.

3.1 Scope of Services

WebCraftLogicX provides backend engineering, API integration, full-stack web platform development, database engineering, cloud infrastructure, e-commerce systems, security hardening, performance monitoring, and maintenance retainer services as described in individual Statements of Work (SOW) or project proposals.

3.2 Contract Formation

A binding contract is formed upon: (a) the client's written acceptance of a project proposal or SOW, and (b) receipt of the initial payment as specified in the proposal. Verbal agreements do not constitute binding contracts.

3.3 Intellectual Property

Upon complete settlement of all agreed invoices, WebCraftLogicX assigns all worldwide intellectual property rights in the client-specific deliverables—including source code, design tokens, and digital assets—directly to the Client. WebCraftLogicX retains the right to use anonymized case studies and general methodologies for portfolio purposes.

3.4 Payment Terms

Invoices are payable within 14 days of issuance unless otherwise specified in the SOW. Late payments incur a 1.5% monthly administrative fee. Work on subsequent project phases may be suspended if payments are overdue by more than 21 days.

3.5 Project Timelines

Estimated delivery timelines provided in proposals are targets, not guarantees. Timelines may be adjusted due to: scope changes requested by the client, delays in client-provided materials or approvals, or force majeure events. Timeline adjustments will be communicated promptly.

3.6 Limitation of Liability

WebCraftLogicX's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. WebCraftLogicX shall not be liable for indirect, incidental, consequential, or punitive damages.

3.7 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the contract for a period of 3 years.

4.1 Essential Cookies

WebCraftLogicX uses strictly necessary cookies to maintain session security, remember your cookie consent preferences, and ensure the technical functioning of our platform. These cookies do not require consent under the EU ePrivacy Directive.

4.2 Functional Cookies

We utilize functional cookies to enhance platform performance, optimize response latency, and provide encrypted telemetry for session monitoring. These cookies are activated only upon your explicit consent via our cookie banner.

4.3 Third-Party Cookies

Our platform may load third-party cookies from Google Analytics (for anonymized usage analytics) and Stripe (for secure payment processing). These third parties operate under their own privacy policies. We do not share personal data with advertising networks.

4.4 Cookie Management

You may manage or withdraw cookie consent at any time by clearing your browser's local storage or adjusting your browser settings. Disabling essential cookies may impair platform functionality. For questions, contact [email protected].

5.1 Cancellation Before Work Commences

If a project is cancelled before any development work has begun, the Client is entitled to a full refund of any advance payments minus a 5% administrative processing fee, returned within 14 business days.

5.2 Cancellation During Active Development

If cancellation occurs after work has commenced, the Client is invoiced for all work completed to date based on the proportional milestone schedule outlined in the SOW. Any overpayment beyond work completed is refunded within 14 business days.

5.3 Deliverable Disputes

If the delivered work materially deviates from the agreed SOW specifications, the Client must notify WebCraftLogicX in writing within 14 days of delivery. WebCraftLogicX will remedy the deviation within 10 business days. If remediation is not possible, a proportional refund will be issued.

5.4 Maintenance Retainer Cancellation

Monthly maintenance retainers may be cancelled with 30 days' written notice. The current billing period remains non-refundable. All monitoring and support services cease at the end of the paid period.

5.5 Refund Method

All refunds are processed via the original payment method. Processing time is 5-14 business days depending on the payment provider. Refund requests should be directed to [email protected] with the subject line "REFUND_REQUEST – [Project Name]".